HiI am unable to gain access to the ID app or website as it requires a one time password to my mobile number, however i have lost the sim card and am unable to receive the code.I need to access this account as my contract is on a 30 day rollover and i have ordered a new sim card which i need access to the app to update the new sim to my old number as i need it to access other bank accounts etc i have with itPlease can you help me gain access to the ID app

Hey there @zaralrowe, sorry to hear that. To confirm, you’ve got the replacement SIM card now, and need help activating it?Thanks,Tyler

No access to ID app, lost sim cant recieve the one time access code

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