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Question

No access to ID app, lost sim cant recieve the one time access code

  • July 22, 2025
  • 4 replies
  • 94 views
Z
New Contributor

Hi

I am unable to gain access to the ID app or website as it requires a one time password to my mobile number, however i have lost the sim card and am unable to receive the code.

I need to access this account as my contract is on a 30 day rollover and i have ordered a new sim card which i need access to the app to update the new sim to my old number as i need it to access other bank accounts etc i have with it

Please can you help me gain access to the ID app 

    4 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 23, 2025

    Hey there ​@zaralrowe, sorry to hear that. To confirm, you’ve got the replacement SIM card now, and need help activating it?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Z
    New Contributor
    • zaralrowe
    • Author
    • New Contributor
    • July 23, 2025

    Hey Tyler,

    yeah i do have a replacement sim if you could help

    me activate it with the same number 

     

    Thanks,

    Zara

    Z
    New Contributor
    • zaralrowe
    • Author
    • New Contributor
    • July 23, 2025

    Hey Tyler,

    yeah i do have a replacement sim if you could help

    me activate it with the same number 

     

    Thanks,

    Zara

    Hey Tyler,

    yeah i do have a replacement sim if you could help

    me activate it with the same number 

     

    Thanks,

    Zara

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 26, 2025

    Hi there ​@zaralrowe, no problem, we can help activating it. Due to the wait on this, I’d recommend contacting our live-chat and asking them to activate:

     

    https://www.idmobile.co.uk/live-chat

     

    However, if you have any issues, we can of course PM you here and activate for you, however, please note our response times will vary and will not be instant.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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