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No calls just data and texts

M
New
 Contributor
  • MDCQ
  • New
 Contributor
  • 2 replies

I have had no success in calling anybody on my phone since joining id mobile. Data and texts are working. Help! 

Best answer by Tom

Hi @MDCQ 

 

I’m sorry to hear this, what happens when you attempt to make a call?

 

Have you tried resetting your network settings?

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings


Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom

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    2 replies

    M
    New
 Contributor
    • MDCQ
    • Author
    • New
 Contributor
    • 2 replies
    • May 30, 2024

    And since restarting my phone I now have no service at all 

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • Answer
    • June 5, 2024

    Hi @MDCQ 

     

    I’m sorry to hear this, what happens when you attempt to make a call?

     

    Have you tried resetting your network settings?

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings


    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Tom

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