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no confirmation email

  • February 26, 2025
  • 2 replies
  • 1162 views
E
Community Member

Good morning, I placed an order last night for a new phone and sim and I haven’t had a confirmation email so I’m not sure how to track my order or give a pin if one is necessary, can you help?

 

thank you

    2 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • February 26, 2025

    ​@Eden Tubb  Hi there dependant on time of day or night and if you've passed the credit checks etc can take 24 hour's.

    Also I would check your Spam /Junk mailbox in case any mail has ended up in there.

    Hopefully you have confirmation by end of day failing that please get back in touch. 

    You may want to contact the sales team see if they can advice you. 

    iD sales, call 020 7139 1397 - the sales advisers work 9am - 6pm. 

     

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • February 26, 2025

    Hi ​@Eden Tubb,

    Welcome to the Community.

    As ​@JoeKing advised please allow some time for an email confirmation.

    If you don’t have one after this time we can PM you to check the order status.

     

    Kash

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