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no internet access

Amyyoung13
Community Member

I haven't had Internet access for around two weeks and would like this fixed

Best answer by Lauren

Hi @Amyyoung13, there could be a few reasons why your data specifically isn’t working. It would be worth checking for any outages in your local area using the link provided:

Network Status Checker - check your signal and get support | Support | Three

A network reset can also help. I’ve left some instructions on how to do this below:

For iPhone; Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For Android; Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

If there are no network outages, and a network reset doesn’t help, it may be worth exploring other troubleshooting options such as trying a replacement SIM, or testing the SIM card in another device to rule out a phone fault.

-Lauren

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2 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • 435 replies
  • January 31, 2024

First check iD’s NETWORK COVERAGE page to see if any issues in your area.

Secondly use the CHAT feature to raise issue.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • Answer
  • February 1, 2024

Hi @Amyyoung13, there could be a few reasons why your data specifically isn’t working. It would be worth checking for any outages in your local area using the link provided:

Network Status Checker - check your signal and get support | Support | Three

A network reset can also help. I’ve left some instructions on how to do this below:

For iPhone; Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For Android; Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

If there are no network outages, and a network reset doesn’t help, it may be worth exploring other troubleshooting options such as trying a replacement SIM, or testing the SIM card in another device to rule out a phone fault.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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