Hi
my phone number was switched and is showing it has been activated I have had the email from ID that says it is complete but I still have no network so am unable to make calls or text .
it is not picking up a network at all even when I do an automatic network selection. I have restarted the phone but still nothing?
Best answer by Maudyb
Hi Decembersangel72
It is an iPhone 16 pro max.
I have got it working now but really don’t understand what happened as I ‘ve never seen this on my old iPhones.
I had tried everything then just took out the sim and turned off the phone.
When I turned it back on and pressed mobile data again it showed 2 sims , one said P1 and the other P2 travel both with my number.
I initially tried P1 and it didn’t work but the P2 travel allowed everything.
I have no idea at all why it said 2 sims but I’m so relieved it worked at last.
+26Alas, UK mobile number transfers don’t happen immediately,
On your number switching date it can sometimes take up until 10pm for everything to work properly using your iD SIM.
🤞
+26No it’s definitely been turned off
If you’re using an iD eSIM instead of physical SIM, have you removed your old provider’s SIM from your phone,
Hi
What phone do you have?
Is it on the Approved handsets list for iD Mobile?
https://www.idmobile.co.uk/help-and-advice/approved-handsets
Do you have VoLTE (Voice over LTE) turned on?
You need to see LTE as your network connection to be able to use 4G.
Have you tried manually setting the APN network details for iD Mobile?
These details may help in getting to the source of the problem x x
Hi Decembersangel72
It is an iPhone 16 pro max.
I have got it working now but really don’t understand what happened as I ‘ve never seen this on my old iPhones.
I had tried everything then just took out the sim and turned off the phone.
When I turned it back on and pressed mobile data again it showed 2 sims , one said P1 and the other P2 travel both with my number.
I initially tried P1 and it didn’t work but the P2 travel allowed everything.
I have no idea at all why it said 2 sims but I’m so relieved it worked at last.
Ah bless!
I’m glad all is working as it should now
x x
+25Hi
Glad to hear that’s sorted now.
Thanks for the help
Tom
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