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I'm struggling to use any features of the phone internet when inside a building videos won't play i can't search for anything and when making calls it's all crackerly and cuts out

Best answer by andewhite

allyrob123 wrote:

Can you arrange for a new sim please

This community article might help, ​@allyrob123. 

🤞 

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    andewhite
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    • andewhite
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    • January 6, 2025

    Okay ​@allyrob123, indoor mobile coverage depends on the mobile network signal penetrating the building, which is affected by a number of factors (such as: building materials, nearby temporary structures, extreme weather, network outages, etcetera).

    Have you looked at the likely indoor reception for your location, using the OFCOM mobile coverage checker?

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    • allyrob123
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    • 10 replies
    • January 6, 2025

    I have never had a problem before but I will try check thank you x

    Tyler
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    • Tyler
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    • January 7, 2025

    Hey there ​@allyrob123, we’re sorry to hear that.

     

    What’s the full postcode(s) you’re having issues in please?

     

    Thanks,

    Tyler

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    • allyrob123
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    • January 7, 2025

    Its no matter where I go if I'm out shopping or visiting friends I have to connect to their WiFi to get more than 1 bar of network signal

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    • allyrob123
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    • January 7, 2025

    But my postcode is sr8 

    Kash
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    • Kash
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    • January 7, 2025

    Hi ​@allyrob123,

    If the issue is everywhere it sounds like a SIM or handset issue.

    I would advise testing the SIM in a different handset and also a replacement SIM.

     

    Kash

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      allyrob123
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    • allyrob123
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    • January 7, 2025

    Can you arrange for a new sim please

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    • allyrob123
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    • January 7, 2025

    Sorry kash I thought the message was from tyler 

    andewhite
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    • Answer
    • January 7, 2025
    allyrob123 wrote:

    Can you arrange for a new sim please

    This community article might help, ​@allyrob123. 

    🤞 

    Forum member (non-iD).
    Tyler
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    • Tyler
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    • January 8, 2025

    Hey there ​@allyrob123, we hope the kind assistance from ​@andewhite has been able to help you in requesting a new replacement SIM card.

     

    Thanks,

    Tyler

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      allyrob123
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    • allyrob123
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    • January 8, 2025

    Yes thank you all I'm sorted now

    andewhite
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      andewhite
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    • Natalie W
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    • January 10, 2025

    That’s great to hear :) 

     

    Please get in touch if you require any further assistance. 

     

    Thanks, 

     

    Nat 

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