no phone delivered still | iD Mobile Community

Kieran Hughes1996 · 2025-06-09T16:11:01+00:00

Worst provider I’ve ever been with. Renewed my contract stupidly as the sales rep said the signal improves with the new phone antenna. Not been able to confirm this as my phone hasn’t been delivered. DPD tried once but never followed my delivery instructions to drop at my neighbours house. When I tried to rearrange a second delivery the DPD website just kept saying something has gone wrong with my parcel. Spoken to ID complaints who said call back In 6 days. Not sure why they couldn’t call me. Got back in touch today to be told from the rep I ordered through a separate company who will deal with it and my phone contract has been longer than 14 days so can’t cancel. But if the goods haven’t ever been delivered I’ don’t see how the 14 days can start to see if I’m happy with the phone? I never leave reviews, good or bad. But if I can save one person from going with ID I’ll be a happy guy. Not sure what I’m doing about my phone as no one is helping. Currently using my old phone 4 weeks into a new contract 😂 Customer service is so poor. All you hear is screaming kids in the background. anyone from management like to call me to try and get to the bottom of this before I post reviews over all forums on the internet. Might sound petty but I’m running out of patience with this poor company. I’ve tried DPD and I’ve spoken to your complains team numerous times. Everyone blames other people. I just want a clear answer other than I won’t be renewing again. WHERE IS MY PHONE? AND I WILL CANCEL MY DD IF NOT SORTED ASAP AS YOU ARE FAILING AS MY PROVIDER. cheers

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