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no phone number with the SIM


  • Community Member

Hello there, I signed up for a new monthly contract via Carphone warehouse. I received the phone and the SIM card in a green envelope but there is no phone number included in the envelope. How do I find out the phone number associated with the IMEI? Without it I’m unable to activate the SIM or sign up for the id mobile website. There was no invoice in the package and the phone number is not on the correspondence from Currys or ID mobile. I did receive confirmation of the direct debit set-up. Thanks. 

Best answer by andewhite

Okay @ltpl, your iD SIM card should already be activated - that’s what iD do with new customers.

If you pop the SIM into your new handset, then call or text a friend or family member, you should be able to get your new mobile number.

 

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4 replies

andewhite
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Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • May 2, 2024

Okay @ltpl, your iD SIM card should already be activated - that’s what iD do with new customers.

If you pop the SIM into your new handset, then call or text a friend or family member, you should be able to get your new mobile number.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • May 4, 2024

Hi @ltpl,

Welcome to the Community!

I hope that you managed to get the number with the information that @andewhite provided.

If you are still unable to find the number, please let us know.

 

Kash


Hi i cannot access my sim phone number. When i put it into a phone it is asking for a pass code


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  • iD Mobile Employee
  • 2119 replies
  • October 23, 2024

Hello @Knaresborough dave 

 

Thank you for reaching out to us here on the community. 

 

Could you please try entering either 0000 or 1234 for the passcode?

 

Let us know how you get on and if you require any further assistance. 

 

Thanks, 

 

Nat