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no phone service from my home address

  • May 1, 2024
  • 1 reply
  • 33 views

Fflur Morgan
Community Member

Hello, I haven't had any phone signal from my home address for two days. Is this because the mast is out? If I am unable to get service when I get home I will have to change providers as I need my phone service

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • May 4, 2024

Hi @Fflur Morgan,

Welcome to the Community!

It sounds like we may be carrying out work in your area.

I would advise checking the network status checker at the link below:

https://www.idmobile.co.uk/help-and-advice/coverage

Please can you test the SIM in a different handset?

 

Kash