No service

This is bizarre as I’m having similar issues! 

I am unable to make any calls but it's showing I have service, can use 5G etc. 

I am calling people, they are receiving the call, answering etc but there is nothing being shown on my iPhone other than dialling! I’m not even getting the dialling noise.

I got apple to replace my device this morning but the issue still remains….! 

Hello ​@hmmed04 and ​@DMC1 

Thanks for getting in touch with us here on the community. 

We are very sorry to hear you have been experiencing issues with the service. 

We were aware of a technical issue impacting some customers but this has now been resolved. With this being the case, are you able to confirm if you are still having problems?

If yes, can you please click here and select ‘Service Status’ to check for any local issues?

If no issues are detected, please let us know your postcode and the make/model of your handset. 

Thank you,

Nat 

Hey Natalie! 
Thanks for coming back to me.

I think I’ve managed to pinpoint the issue after getting a replacement handset from apple and a replacement SIM card, and it looks like there's an issue with the WIFI calling aspect for me.
If WIFI calling is turned on, the handset won’t make calls. I then have to turn it off, reset network settings and then it normally works.

Can you please advise?

Cheers
D

Hey there ​@DMC1, sorry to hear that.

So to confirm, calls only work with Wi-Fi calling turned off?

What phone do you have please?

Thanks,

Tyler

Hey Tyler, 

Yep -  if I toggle WiFi calling on, calls don’t work. Then when I toggle it back off, it only works if I go in to phone settings and reset all network settings. Meaning I need to reconnect to WIFi by entering passwords etc.

i have a 16 pro max,

cheers 

​@DMC1, Sorry to hear that.

I’d recommend contacting our live-chat and explaining your issue further, so they can raise this further with our technical team for investigation and troubleshooting.

Thanks,

Tyler