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‘No Service’ Account Issue


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28 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 13, 2024

Hi @Pixels,

Welcome to the Community!

If you don’t get any updates, please get back to us here and we can check it out.

 

Kash


  • Author
  • Helpful
 Contributor
  • 13 replies
  • Answer
  • January 17, 2024

Hello again,

The issue has been resolved at last! 
I spoke to someone at iD over the phone the other day to see if they could find a solution to the problem. As it turns out, my account was blocked because there was some fraudulent activity against my account which involved trying to contact my number. However, I was not informed at all, when I was supposed to receive an email! The iD colleague then reimbursed me, reactivated my account and, after a day of waiting, the dreaded ‘No Signal’ message disappeared! My data is now fully functional and everything is back to normal.

Thanks for taking the time to help me with this issue, I really appreciated your help getting to the bottom of this issue.


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 8193 replies
  • January 21, 2024

Hi @Pixels,

Glad to hear that the issue is resolved.

Please let us know if you require further assistance and we would be happy to help.

 

Kash