Active Contributor

Question

No service after 5 eSIMs and 2 phsyical SIMs

Forum|Forum|6 months ago
February 18, 2026
14 replies
189 views

My phone was working fine for 2 months on an eSIM. I tried to transfer this to a new phone however the eSIM would never activate or get service. I then tried to go back to the old phone with a new eSIM, and after multiple attempts this also failed. I then tried to do this with 2 physical SIM cards, and still no service. I have been on the live chat and phone and in to Currys stores multiple times (too many time to count now) and have been fobbed off by multiple different excuses - the issue is my phone, the issue is with the SIM card, the issue is there is maintenance in your area. The list goes on. I am now at the end of tether with this, and despite receiving no signal, am unable to leave without incurring penalty….

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Marquerita T

iD Mobile Employee

Hi @CarlByrne.

We’re really sorry for the frustration you’ve experienced. Can you please share what happened when you tried the SIMs in another compatible device?

This will help us pinpoint whether the issue is with the SIM or the phone, so we can get your service working as it should.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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CarlByrneAuthor

Active Contributor

Hi Marquerita

They were also tried in an iPhone 16, and an iPhone 15 Pro, and while the sim and phone number were recognized on all the tried devices , it always came up saying “no service”

WelshPaul

Platinum  Contributor

Remove and delete all SIMs and eSIMs from the device. Then perform a network reset. Connect to a working WiFi network and then install a new eSIM.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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CarlByrneAuthor

Active Contributor

thank you but this still didn't work today

i received an e sim this morning via email ( again still cant receive texts over a week now for OTP codes ) its beyond frustrating not being able to make or accept calls….

anyway

took out the physical sim

scanned the e sim from the laptop screen

waited an hour or so for it to activate

there is no other e sims attached to the device ( the device is the one i have been using an e sim for 3 months previous )

why is id mobile not helping out a customer on this ???

WelshPaul

Platinum  Contributor

I’m confused! Why are you mentioning calls and OTPs? The discussion here was about activating a SIM or eSIM. An active SIM or eSIM is clearly needed for making calls texting and using data. Do you get a signal at all?

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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CarlByrneAuthor

Active Contributor

Don’t be confused …I can’t receive any texts or calls on the device because I’ve had no network service since Wednesday last week ..I can’t receive OTP codes from anything or any important texts as iv had no service when the e sim wouldnt activate on the original handset…the e sim worked for 3 months on the handset and now none sims or physical sims activate!! There is no sun restrictions on the handset

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Marquerita T

iD Mobile Employee

Hi @CarlByrne.

Can you please share your postal code so that we can check the network coverage in your area to help investigate this further for you.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CarlByrneAuthor

Active Contributor

Hi Marquerita

the postcode is sw4 9LX

this is two weeks this Wednesday with no network

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Marquerita T

iD Mobile Employee

Hi @CarlByrne.

The coverage tracker shows an excellent coverage in your area with a little congestion. Can you please contact us directly via Livechat at https://www.idmobile.co.uk/live-chat so that our technical team can investigate this.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Matthew T

iD Mobile Employee

Hi @CarlByrne,

I’ve just checked the Three UK Status Checker, and for your postcode it says:

“There is, at times, heavy usage in this local area. As a result, you may experience varying data speeds depending on how many customers are connecting to our network via your closest mast.

We’re always working to improve our network and aim to provide the best experience possible.”

Looking deeper there is a specific issue with site “LAM120” which 3UK are currently working on fixing. I see there is a specific incident number created for this, so I expect once fixed, services should improve.

I’d recommend to not keep replacing the SIM Card or eSIM as this will make no difference to your services.

Thanks.

iD Community Manager