No service after 5 eSIMs and 2 phsyical SIMs

Forum|Forum|6 months ago
February 18, 2026
14 replies
189 views

My phone was working fine for 2 months on an eSIM. I tried to transfer this to a new phone however the eSIM would never activate or get service. I then tried to go back to the old phone with a new eSIM, and after multiple attempts this also failed. I then tried to do this with 2 physical SIM cards, and still no service. I have been on the live chat and phone and in to Currys stores multiple times (too many time to count now) and have been fobbed off by multiple different excuses - the issue is my phone, the issue is with the SIM card, the issue is there is maintenance in your area. The list goes on. I am now at the end of tether with this, and despite receiving no signal, am unable to leave without incurring penalty….

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CarlByrneAuthor

Active Contributor

Thank you Matthew

the network in the area is not the issue with the e sim and physical sims not activating in the handset

i have tried to do network reset in multiple postcodes, in my friends , my partners home and my place of work

none of these e sims would activate on my original handset

I am now looking into purchasing another sim card from a network provider as it is 2 weeks tomorrow that I have had no access to calls or texts and I have had to hotspot off my work mobile.

I will not be paying the cancellation fee for leaving the contract as I have been more than patient with the 2 weeks of no help no support and no network.

I recently had to fly back home over the weekend to Ireland and had to purchase a temporary e sim in order to be contacted on whatsapp while home but no calls or texts which causes me great embarrassment and stress.

Matthew T

iD Mobile Employee

@CarlByrne -

I have raised this now with our SecondLine team. Once I get a response back I'll let you know, I may need to Private Message you for more information. Thanks!

iD Community Manager

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CarlByrneAuthor

Active Contributor

ok thank you , you have my email address ?

Matthew T

iD Mobile Employee

Hi @CarlByrne,

Our SecondLine team can see that there are very few call logs in the last week, however they did make a text call and it connected and went through to your voicemail. Do you see this on your end?

They have also raised a ticket with 3UK.

Thanks.

iD Community Manager