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No SIM


My new phone is saying no sim when I look in settings and I’ve done a transfer of my old number and my old phone is now dead and my new one doesn’t work!?

Best answer by Tom

Hi @Kurt82 

 

Sorry to hear this, have you tried the iD Mobile SIM in another device to test?

 

It may also be worth trying a replacement SIM card, which can be picked up from any Currys store and activated here.

 

What device are you using the iD Mobile SIM card inside?

 

Tom

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2 replies

andewhite
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  • June 18, 2024

Does the SIM work in another handset, @Kurt82?

If not then you might need a replacement SIM, or your iD account could be blocked.


Tom
iD Mobile Employee
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  • June 19, 2024

Hi @Kurt82 

 

Sorry to hear this, have you tried the iD Mobile SIM in another device to test?

 

It may also be worth trying a replacement SIM card, which can be picked up from any Currys store and activated here.

 

What device are you using the iD Mobile SIM card inside?

 

Tom