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no sim no replacement sim


Ed 32
New
 Contributor
  • New
 Contributor
  • 1 reply

Hi I have not received my sim with my phone ? I asked you to send me one its a week now with out any old phone connection or new phone. Can you confirm you have sent a sim card ...  by recorded delivery

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4599 replies
  • June 12, 2025

Hey there ​@Ed 32, SIM cards are delivered in 3-5 working days, seperate to the phone. What date did you order please?

 

Thanks,

Tyler


Ed 32
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • June 12, 2025

I ordered on 31st May 


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 4599 replies
  • June 12, 2025

Hey ​@Ed 32, sorry to hear that. Please find out how to order a free replacement SIM card below:

 

 

Thanks,

Tyler