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No SIM shown on my phone after switch

  • January 18, 2025
  • 5 replies
  • 87 views
M
New
 Contributor

Hi, I have received email confirming that my old number has switched to iD but when I insert the new SIM into my phone it shows "no SIM"

 

I ve been trying to contact customer live chat without success 

 

Please advise 

    5 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 577 replies
    • January 18, 2025

    Could be a faulty SIM. You can goto your nearest Curry’s store with ID to get a replacement SIM. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3046 replies
    • January 20, 2025

    Hey there ​@mario.langella, sorry to hear that.

     

    As politely advised by ​@MZone, it could very well be a faulty SIM card.

     

    We’d firstly recommend trying the SIM in another phone to see if the issue persists.

     

    Secondly, we’d advise restarting the phone with the SIM card inside the phone you wish to use with this SIM card, and also resetting network settings.

     

    If you therefore decide to try a replacement SIM card, the below should help further:

     

     

     

    Thanks,

    Tyler

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    M
    New
 Contributor
    • mario.langella
    • Author
    • New
 Contributor
    • 1 reply
    • January 20, 2025

    Hi and thanks for the reply. It was a faulty SIM indeed. Today I went to Currys and with the replacement SIM they gave you it was active in 15min after I contacted customer service.

    Thanks

    MZone
    1 person likes this
    • MZone
      MZone
    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 577 replies
    • January 20, 2025

    Glad it’s sorted for you 😁

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8003 replies
    • January 21, 2025

    Hi ​@mario.langella,

    Please do get back to us via the Community if you require further assistance.

     

     

    Kash

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    Reply.


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