I live in an area with very poor mobile reception, and so depend on wifi calling, but it just doesn’t work. There is no sign of a signal or dialling, when I select a number to call, then after about 30-40 seconds it gives me an error ‘Call Failed’. When anyone rings me at home, their call goes straight to Answer-Phone.
I’ve read through the similar topics here and tried a lot of things, but still no luck!
I have an Apple iPhone 14 Pro Max running the latest ios18.2.
I have:
Made sure WiFi calling is selected, that I have three ‘bars’ (and the phone mentions that it’s using ‘ID Wi\Fi Call’)
made sure there are no VPNs set-up, or even profiles being available
reset network settings
made sure that my phone number is listed under ‘Settings/Phone/My Number’
Totally erased all the data from the phone and restarted from Factory settings
Had Apple diagnose that there are no hardware faults with the iPhone
Any other ideas would be very gratefully received, please! Thanks...
No wifi-calling on my iPhone since moving to ID Mobile
Best answer by Kash
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+24Hi
Welcome to the Community!
I would advise to place the phone in Airplane Mode.
You can then enable Wi-Fi (whilst Airplane mode is enabled) and it should force Wi-Fi Calling.
Can you please let us know how you get on.
Kash
Hi Kash,
Thanks for the reply. My apologies, I had tried this previously - I just forgot to add it to the list in the original posted question! (It didn’t help, I’m afraid)
+24Hi
Do you have a strong Wi-Fi signal?
I would advise that you contact our Live Chat Team and they can raise this to be looked into.
Kash
Hi Kash,
Yes, my WiFi signal strength seems to be good. I’ve measured it in every room in the house, using the ‘SpeedTest2’ app, and it varies from 18.4 to 73.6Mbps download and from 17.8 to 8.2 Mbps upload. I can’t get a WiFi Call to happen even in the rooms at the top end of this range.
Do you still think that I should call the Live Chat Team to discuss further?
+26I think the phone is trying to WiFi Call … just unsuccessfully…
This community conversation might help,
Hi
Hi Kash, it seems iD don’t raise a ticket. They told me I have to go to Curry’s
Hi everyone,
Firstly, thanks for the replies. ID mobile did ‘raise a ticket’ and gave me some things to try, but to no avail. I then contacted my broadband supplier again, and they did some changes to my Router settings. I then had to power-off the router for at least an hour, and when it came back on it all works! As I understand it they changed an IPv6 settings to IPv4 (or vice versa ?). Apologies for my lack of knowledge about internet protocols…
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