No wifi-calling on my iPhone since moving to ID Mobile

Hi ​@Markov555,

Welcome to the Community!

I would advise to place the phone in Airplane Mode.

You can then enable Wi-Fi (whilst Airplane mode is enabled) and it should force Wi-Fi Calling.

Can you please let us know how you get on.

Kash

Hi Kash,

Thanks for the reply. My apologies, I had tried this previously - I just forgot to add it to the list in the original posted question! (It didn’t help, I’m afraid)

I think the phone is trying to WiFi Call … just unsuccessfully…

Hi ​@Markov555,

Do you have a strong Wi-Fi signal?

I would advise that you contact our Live Chat Team and they can raise this to be looked into.

Kash

Hi Kash,

Yes, my WiFi signal strength seems to be good. I’ve measured it in every room in the house, using the ‘SpeedTest2’ app, and it varies from 18.4 to 73.6Mbps download and from 17.8 to 8.2 Mbps upload. I can’t get a WiFi Call to happen even in the rooms at the top end of this range.

Do you still think that I should call the Live Chat Team to discuss further?

Hi ​@Markov555,

I would advise that you contact the team and they can raise a ticket.

Kash

This community conversation might help, ​@Markov555.  

Hi ​@Markov555 , I have exactly the same issue with the same phone as well as an iPhone 12. I spent an hour with Apple this morning who did all their checks and the mobile is ok. Just spent another 40 minutes with iD mobile who eventually told me to take my mobile to Curry’s which I refused to do. ID mobile are sending me a new SIM card in the post - although my current sim is an eSIM. I’m really tired of this - I hope you get yours fixed ok!!

Hi Kash, it seems iD don’t raise a ticket. They told me I have to go to Curry’s 

Hi everyone,

Firstly, thanks for the replies. ID mobile did ‘raise a ticket’ and gave me some things to try, but to no avail. I then contacted my broadband supplier again, and they did some changes to my Router settings. I then had to power-off the router for at least an hour, and when it came back on it all works! As I understand it they changed an IPv6 settings to IPv4 (or vice versa ?). Apologies for my lack of knowledge about internet protocols…

Not sure how you can actually post a ticket, find ID incredibly difficult to actually get hold of!

Hi ​@SS45 

I’m not sure what you mean, you’ve made a community post here, to get in touch with us you can post here as you have done or we’re available on Facebook, Twitter and our Live Chat on our site.

Tom