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non delivery

  • December 14, 2024
  • 1 reply
  • 3 views

I upgraded 2 weeks ago, I've payed the upfront cost of £99 and still no phone. The live chat takes all day to get no answers at all. You have no customer service contact number and now I'm starting to feel like a victim of fraud. Is this company legal?

1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • December 15, 2024

Hi ​@JamieRyry9,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash