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normal sim needed


I’ve ordered a new phone with an eSIM by mistake, can I change to a normal sim?

Best answer by andewhite

Steve Hirst wrote:

Hi I have just joined I'd, my reference is 138777932

I ordered an esim not realising my phone doesn't support it, so I need a physical one, my connection date is 11th of March but I'm out of the country until the 14th, so can I move my connection to then so the new sim will have time to arrive, thanks Steve Hirst.

This community article might help, ​@Steve Hirst

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6 replies

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  • iD Mobile Employee
  • 1854 replies
  • February 5, 2025

Hi ​@ShaneEvo 

 

Thanks for getting in touch. 

 

We can arrange for a free SIM replacement. 

This can be either via DPD or you can visit a Curry’s store with ID to pick up a SIM on the same day. 

 

Please let us know how you wish to proceed. 

 

Nat 


Steve Hirst
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 8, 2025

Hi I have just joined I'd, my reference is 

I ordered an esim not realising my phone doesn't support it, so I need a physical one, my connection date is 11th of March but I'm out of the country until the 14th, so can I move my connection to then so the new sim will have time to arrive, thanks Steve Hirst.


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12031 replies
  • Answer
  • March 8, 2025
Steve Hirst wrote:

Hi I have just joined I'd, my reference is 138777932

I ordered an esim not realising my phone doesn't support it, so I need a physical one, my connection date is 11th of March but I'm out of the country until the 14th, so can I move my connection to then so the new sim will have time to arrive, thanks Steve Hirst.

This community article might help, ​@Steve Hirst


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • March 10, 2025

Hey there ​@Steve Hirst, thank you for reaching out.

 

I have deleted your order reference as we’d advise to not post personal details on here.

 

In terms of the replacement SIM card, the link sent above from ​@andewhite should help further, but if you have any further questions, please let us know.

 

Thanks,

Tyler


Steve Hirst
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 10, 2025

Thanks for responding, all sorted now 👍 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7820 replies
  • March 11, 2025

Hi ​@Steve Hirst 

 

Glad to hear, let us know if you need anything else.

 

Tom