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not active service

  • September 23, 2024
  • 3 replies
  • 22 views
E
New
 Contributor

Hi,

I have received this sim card

 

and not active i can not send or receive calls or messages, can not call customer service and can not  register to the application as no messages received.

    3 replies

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • September 26, 2024

    Hi @Eman Mansour 

     

    Sorry to hear this, was this delivered to home or to store?

     

    What device are you using it in?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New
 Contributor
    • Eman Mansour
    • Author
    • New
 Contributor
    • 1 reply
    • September 26, 2024

    It was delivered to home

    using in IPhone 

    Tom B
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • October 1, 2024

    Hi @Eman Mansour 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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