Skip to main content
Question

Not happy with phone

  • 17 August 2024
  • 1 reply
  • 23 views

I got a new phone on contract at the beginning of August and I've been trying but I really don't like the phone. I chose the Google Pixel 8a as fancied a change from the usual Samsung I go for but Ive made a mistake. Does anyone know if I'm able to change phone and do I simply have to stay till 2026? Thanks

Hey there @Kellylou89, welcome to Community!

 

You will have a 14-day or 30-day returns period depending on where you purchased the phone from, and whether online or in-store.

 

Please see the below and see which category you fit in for returns:

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations?srsltid=AfmBOor4uT8ApaoR3V12tOezbWJK5nODEkaDijuxF_RY26kjWfEsgML5

 

If you need help with a return, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


Reply