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Not happy with phone

  • August 17, 2024
  • 4 replies
  • 111 views

Kellylou89
Community Member

I got a new phone on contract at the beginning of August and I've been trying but I really don't like the phone. I chose the Google Pixel 8a as fancied a change from the usual Samsung I go for but Ive made a mistake. Does anyone know if I'm able to change phone and do I simply have to stay till 2026? Thanks

Best answer by Tyler

Hey there @Kellylou89, welcome to Community!

 

You will have a 14-day or 30-day returns period depending on where you purchased the phone from, and whether online or in-store.

 

Please see the below and see which category you fit in for returns:

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations?srsltid=AfmBOor4uT8ApaoR3V12tOezbWJK5nODEkaDijuxF_RY26kjWfEsgML5

 

If you need help with a return, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3790 replies
  • Answer
  • August 23, 2024

Hey there @Kellylou89, welcome to Community!

 

You will have a 14-day or 30-day returns period depending on where you purchased the phone from, and whether online or in-store.

 

Please see the below and see which category you fit in for returns:

 

https://www.idmobile.co.uk/help-and-advice/returns-cancellations?srsltid=AfmBOor4uT8ApaoR3V12tOezbWJK5nODEkaDijuxF_RY26kjWfEsgML5

 

If you need help with a return, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


Katie64098
New
 Contributor
  • New
 Contributor
  • 2 replies
  • November 26, 2024

Storage on phone run out


Katie64098
New
 Contributor
  • New
 Contributor
  • 2 replies
  • November 26, 2024

Out of Storage 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • November 27, 2024

Hi ​@Katie64098 

 

Sorry to hear that, however there won’t be much we as the network can do about it, we’d recommend reviewing your device and seeing what you can delete.

 

The biggest files are things such as apps and videos.

 

If you wish to look for a device with a bigger storage, we’d recommend using the app to see if you’re due an upgrade.

 

Tom