Not receiving incoming text or calls

If you can’t receive calls and text messages (by SMS), it sounds like something’s gone wrong with your switching request @preedygood.

Posting in this forum will be the slowest way of talking to iD staff.
For timely assistance with your iD account and network connection perhaps try one of the following:-

• iD Live Chat
• Facebook Messenger
• X (Twitter) DM

The agents work until 8pm on weekdays.

I’m having this issue too, I swapped over to ID in June and everything worked fine. Put the aim in my new iPhone 15 and iMessage and FaceTime won’t activate. I am receiving cellular calls and texts but extremely frustrating 

Hi @preedygood & @ahfraz 

I’d recommend trying the following;

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

Hi, so update…. have tried all reset options as mentioned above plus other. network reset, phone reset, sim in different phone. Have now had 3 different sim and reactivated. Tech telling me through CS that all ok but clearly isn’t! This is a full week now since original port…. I can not access anything whatsapp, banking, FB as all need text verification. 

How to I get this prioritised…??? This isn’t acceptable I need my phone to talk to my children.

Someone please help 

Is there a tech support number I can ring instead, silly doing chinese whispers through CS

Unfortunately iD don’t have a telephone support helpline option @preedygood. 

Your original post said you couldn’t receive any calls, nor text messages.
If so, sounds like your port wasn’t completed properly, or there’s a problem with your iD network account.

If getting assistance using Live Chat, Facebook Messenger, or X (Twitter) DM isn’t working, perhaps consider transferring your number to another service provider.

Hi @preedygood,

We hope that you managed to get some help from the information that @andewhite provided.

If you still require assistance, please get back to us here and we can PM you.

Kash

Hi @preedygood,

Welcome to the Community!

Glad to hear that your issue is resolved.

If you require further assistance, please let us know.

Kash

I sent my PAC code to ID before setting up a profile on the app.

Since putting my new ID sim in my phone I can’t receive calls or texts but I can send them.

I haven’t even received a welcome message from ID mobile.

I also can’t set up the app using the phone number sent to me via email 

Hi @Harri6402,

Welcome to the Community!

I can see that we responded to your other post.

If you require further assistance, please get back to us there.

Kash