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Yana Borda
New Contributor
New Contributor
July 17, 2025

Not receiving OTP messages from abroad

  • July 17, 2025
  • 11 replies
  • 491 views

I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages.

 

Kind regards,

Yana

    11 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2025

    Hey there ​@Yana Borda, sorry to hear that. Are these numbers business numbers you’re trying to get a OTP from?

     

    Do you have roaming and international features enabled via both the iD Mobile app/website and your phone’s own settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Yana Borda
    New Contributor
    New Contributor
    July 17, 2025

    Yes both switched on

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2025

    Hey there ​@Yana Borda, no problem. Are these numbers business numbers you’re trying to get a OTP from?

     

    Are they a bank for example?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Yana Borda
    New Contributor
    New Contributor
    July 17, 2025

    Financial services companies yes (not necessarily just a bank).

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2025

    Hey there ​@Yana Borda, sorry to hear that. Have you contacted them in the first instance to see if there’s any issues or blocks their end with sending OTP’s to your SIM on our network? Or if they’re having issues at all in general with OTP’s?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Yana Borda
    New Contributor
    New Contributor
    July 17, 2025

    It with two separate banks in two different countries and i have reached out to the first one and they said to check if number was blocked which wasn't but when the second bank happened figured it's something to do with the sim card.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2025

    Sorry to hear that ​@Yana Borda. We’ll need to raise further with our technical team. We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Ilario
    New Contributor
    New Contributor
    October 16, 2025

    Hi ​@Tyler C, I am having the same issue. When I asked the Live Chat support, they told me I had to raise the Bill Cap - even if I am receiving an SMS, not sending it. It didn’t work. They then told me to do a factory reset of the mobile network. It didn’t work either.

    Can you please raise this with the technical team, please?

    Thanks!
    Ilario 

    Active Contributor
    April 20, 2026

    I'm having the same issue, I am unable to receive a verification code from an overseas number to log in to my account (it's for ID/Passport account) and the system provider confirmed that the messages went out and shown as delivered to my number.  I do not have the SMS in my blocked or spam folders, roaming is switched on etc. 

     

    Can you help? 

     

     

    New Contributor
    April 22, 2026

    exactly the same issue here. 

     

    When trying to get into ID-Mobile app/website they are requesting an SMS OTP which i also cannot receive. 

     

    So frustrating…