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Yana Borda
New Contributor
Yana Borda
New Contributor
Jul 17, 2025 9:32 AM UTC

Not receiving OTP messages from abroad

I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages.

 

Kind regards,

Yana

    11 replies

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    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Apr 27, 2026 4:35 PM UTC

    Hi ​@Heneryy93.

     

    Thank you for your post. I am sorry to hear you’re having trouble accessing your account and receiving the SMS OTP. I can understand how frustrating that must be.

     

    As you’re unable to receive the verification code, the best next step is to contact us directly via live chat here: https://www.idmobile.co.uk/live-chat.

     

    Our team will be able to verify your details and help you regain access to your account and resolve the OTP issue.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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