Skip to main content
Solved

Not receiving SMS from italian number when in UK and when in EU


  • Active Contributor
  • 5 replies

Hi,

I am not receiving SMS from an italian number when I am in UK and when I am EU.

I can receive SMS from UK numbers when in UK and when abroad, I can receive and make calls to italian numbers.

I have a pay montly plan, in manage iD services I have International on, Roamin on, Premium on,

Data 100GB, Minutes Unlimited ,Texts Unlimited.

If I put an italian sim in the smartphome, I can receive and send SMS text.

I tested with one sim in the smartphone and with dual sim, the issue is always there.

I have a Galaxy S24 ultra.

Any suggestion?

 

Kind Regards

 

 

Best answer by andewhite

emax69 wrote:

It is not just from one numenber,but any number, I have teested few

You’ll probably need the iD Mobile tech support dept to look into this issue, @emax69

Good luck.

View original

9 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11680 replies
  • May 16, 2024

Perhaps the person in Italy sending you an SMS, which you don’t receive, has omitted the +44 prefix for your UK mobile number, @emax69.

 


  • Author
  • Active Contributor
  • 5 replies
  • May 16, 2024

I tested with friends that have the number with the prefix,they can call me, I also don’t receive OTP messages from italian websites, they used to work before switching to iD. I also have an italian number on another smartphone that I used to test.


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11680 replies
  • May 16, 2024

Okay @emax69, sounds like there might be some network routing issues, following your switch to iD Mobile. When did you switch?

 


  • Author
  • Active Contributor
  • 5 replies
  • May 17, 2024

It was two years ago, but I noticed it few months ago when I needed an OTG already setup on a website before the switch.


  • Author
  • Active Contributor
  • 5 replies
  • May 17, 2024

*OTP not OTG


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11680 replies
  • May 17, 2024

Can the one problem Italian number call your UK mobile, @emax69?

Have you blocked the Italian number on your phone?

 


  • Author
  • Active Contributor
  • 5 replies
  • May 17, 2024

It is not just from one numenber,but any number, I have teested few


andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • 11680 replies
  • Answer
  • May 17, 2024
emax69 wrote:

It is not just from one numenber,but any number, I have teested few

You’ll probably need the iD Mobile tech support dept to look into this issue, @emax69

Good luck.


  • Author
  • Active Contributor
  • 5 replies
  • May 18, 2024

what is the best way to contact them?