Sorry to follow up, but has anyone got any ideas what I need to check in terms of either my settings on my phone or how I can fix this issue??

(I'm back in the UK now, just in case that wasn't clear in my initial ask...)

Thank you

P

Hi ​@Pip271272  sorry to hear this, I know you mentioned you have tried some trouble shooting, but can you just check the steps on this article - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

Please let us know how you get on. Thanks

Hi.

Yes, I previously read those links and tried everything on it (and others).

It's weird, I seem to be able to send SMS texts but just not getting any replies even though they are showing as sent on senders phone.. not getting Bank authorisation codes either!

iD are sending me a new SIM card so will try that.

Thanks for taking time to reply

Appreciated

P

I am not receiving 2FA text messages today, plus I had about 30 minutes today where i could not make or receive calls. Currently unable to login to Sky because I am not getting their codes!!!

Ive just had an email from someone allegedly from iD called Irene Morgan using a Gmail account?

Then I got a call from Harry who sounded foreign Asking me for the pass code number that he had sent me to my email address…

I cut call off because I was suspicious….

I have inserted the new sim card, acrivated it and SMS messaging is still not working….

Any ideas??? I'm getting desperate now as I do banking for my elderly parents and can't log in to their accounts….

Hello ​@Pip271272 

We are sorry to hear this. 

Does your number show correctly in the handset settings following the SIM swap?

Thanks, 

Natalie 

No. It's still showing as an 07782 number and is greyed out and can't be changed by me

Was told Technical were looking at it amd would be fixed within 48 hrs… that was 47 hours ago….

HELP, I'm absolutley desperate to get this resolved as I can't pay bills for my Mum and Dad….

Was told Technical were looking at it and would be fixed within 48 hrs… that was 47 hours ago….

PLEASE HELP, I'm absolutley desperate to get this resolved as I can't pay bills for my Mum and Dad….

OK ​@Pip271272  sorry to hear it still isn’t working.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

Hi ​@Windybuffs  is it just Sky codes you are unable to receive?

Hi Siân,

Thanks for your reply. The codes came through later that evening. There was definitely an issue earlier in the day, because I couldn’t receive or make calls.

Anyway, all good now, thanks.

Brill, thanks for letting us know ​@Windybuffs 

Please don't close this query string as my issue is still not resolved….

We have sent you a private message to discuss this further with you directly ​@Pip271272 

​Thanks ​@Siân W 

 Yes I replied straight away with the info requested…

This needs sorting URGENTLY.

I can't pay bills through the Bank for my elderly Mum and Dad without SMS messaging….

Hey there ​@Pip271272, we’re not a live-chat on PM’s, and will get back to you ASAP. If you require an instant response, please message our live-chat immediately:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Thanks ​@Tyler C 

I've been on the Live chat for about 7 hours this week and it's still not sorted…

I've had a private message from iD also on Friday, but still no update or resolution.

Hey there ​@Pip271272, sorry to hear that. We'll continue via PM with yourself and get back to you ASAP.

Thanks,

Tyler

Hi here ​@Pip271272, you’re very welcome and we’re glad to hear!

Thanks,

Tyler