Helpful Contributor

Solved

Not receiving SMS text messages

Forum|Forum|1 year ago
September 6, 2025
21 replies
1318 views

Ive been through many of the previously asked questions and answers on this topic and carried out the troubleshooting activities suggested on them, but I'm still not receiving sms text messages. ( such as 2 factor account security codes)

I seem to be able to send them albeit can't do it to myself to check..

They haven't worked since I went on holiday to Turkey (no data or calls in my package so I turned roaming etc off.)

I've checked all my roaming settings and call barring etc…

Samsung A52 phone

Thanks

P

This topic has been closed for replies.

Best answer by Pip271272

Finally, after about 5 weeks, the wizards at iD and/or the Network Three have eventually sorted it.

No idea what the problem was, how it happened, or by whom it was eventually fixed, but I now have access to sms messaging again…

Thank you iD.

Show previous replies

Siân W

iD Mobile Employee

Hi @Windybuffs is it just Sky codes you are unable to receive?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

Windybuffs

Active Contributor

Hi Siân,

Thanks for your reply. The codes came through later that evening. There was definitely an issue earlier in the day, because I couldn’t receive or make calls.

Anyway, all good now, thanks.

Siân W

iD Mobile Employee

Brill, thanks for letting us know @Windybuffs

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Pip271272Author

Helpful Contributor

Please don't close this query string as my issue is still not resolved….

Siân W

iD Mobile Employee

We have sent you a private message to discuss this further with you directly @Pip271272

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Pip271272Author

Helpful Contributor

Thanks @Siân W

Yes I replied straight away with the info requested…

This needs sorting URGENTLY.

I can't pay bills through the Bank for my elderly Mum and Dad without SMS messaging….

Tyler C

iD Mobile Employee

Hey there @Pip271272, we’re not a live-chat on PM’s, and will get back to you ASAP. If you require an instant response, please message our live-chat immediately:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Pip271272Author

Helpful Contributor

Thanks @Tyler C

I've been on the Live chat for about 7 hours this week and it's still not sorted…

I've had a private message from iD also on Friday, but still no update or resolution.