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Pip271272
Helpful Contributor
September 6, 2025
Solved

Not receiving SMS text messages

  • September 6, 2025
  • 21 replies
  • 1318 views

Ive been through many of the previously asked questions and answers on this topic and carried out the troubleshooting activities suggested on them, but I'm still not receiving sms text messages. ( such as 2 factor account security codes)

I seem to be able to send them albeit can't do it to myself to check..

They haven't worked since I went on holiday to Turkey (no data or calls in my package so I turned roaming etc off.) 

I've checked all my roaming settings and call barring etc…

Samsung A52 phone

Thanks

P

    This topic has been closed for replies.
    Best answer by Pip271272

    Finally, after about 5 weeks, the wizards at iD and/or the Network Three have eventually sorted it.

    No idea what the problem was, how it happened, or by whom it was eventually fixed, but I now have access to sms messaging again…

    Thank you iD.

    21 replies

    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 7, 2025

    Sorry to follow up, but has anyone got any ideas what I need to check in terms of either my settings on my phone or how I can fix this issue??

    (I'm back in the UK now, just in case that wasn't clear in my initial ask...)

    Thank you

    P

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 8, 2025

    Hi ​@Pip271272  sorry to hear this, I know you mentioned you have tried some trouble shooting, but can you just check the steps on this article - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

    Please let us know how you get on. Thanks

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 8, 2025

    Hi.

    Yes, I previously read those links and tried everything on it (and others).

    It's weird, I seem to be able to send SMS texts but just not getting any replies even though they are showing as sent on senders phone.. not getting Bank authorisation codes either!

    iD are sending me a new SIM card so will try that.

    Thanks for taking time to reply

    Appreciated

    P

    Active Contributor
    Windybuffs
    Active Contributor
    September 8, 2025

    I am not receiving 2FA text messages today, plus I had about 30 minutes today where i could not make or receive calls. Currently unable to login to Sky because I am not getting their codes!!!

    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 9, 2025

    Ive just had an email from someone allegedly from iD called Irene Morgan using a Gmail account?

    Then I got a call from Harry who sounded foreign Asking me for the pass code number that he had sent me to my email address…

    I cut call off because I was suspicious….

    I have inserted the new sim card, acrivated it and SMS messaging is still not working….

    Any ideas??? I'm getting desperate now as I do banking for my elderly parents and can't log in to their accounts….

     

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    September 11, 2025

    Hello ​@Pip271272 

     

    We are sorry to hear this. 

    Does your number show correctly in the handset settings following the SIM swap?

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 11, 2025

    No. It's still showing as an 07782 number and is greyed out and can't be changed by me

    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 11, 2025

    Was told Technical were looking at it amd would be fixed within 48 hrs… that was 47 hours ago….

    HELP, I'm absolutley desperate to get this resolved as I can't pay bills for my Mum and Dad….

    Helpful Contributor
    Pip271272Author
    Helpful Contributor
    September 11, 2025

    Was told Technical were looking at it and would be fixed within 48 hrs… that was 47 hours ago….

    PLEASE HELP, I'm absolutley desperate to get this resolved as I can't pay bills for my Mum and Dad….

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 12, 2025

    OK ​@Pip271272  sorry to hear it still isn’t working.

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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