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Question

not receiving tx from bank or credit card


Please help not receiving tx from bank or Visa as trying set up on new phone 

 

3 replies

Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 930 replies
  • May 10, 2025

Sorry to hear this ​@Griffstar 

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Decembersangel72
Silver Contributor
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Hi ​@Griffstar 

 

Do you have an E-SIM installed? Is this a problem with an iPhone?

If so, have you tried switching off your eSIM then switching off your phone and then switching both back on?
(To disable an eSIM, navigate to your phone's settings, then find the section related to SIM cards or mobile data. Locate the eSIM you wish to disable and toggle the switch to the "off" position. This will temporarily disable the eSIM without deleting it)

And you can try the same if you have a physical SIM (info for an iPhone):-

  1. Open Settings: Tap the Settings icon on your iPhone's home screen. 
  2. Access Cellular or Mobile Data: Scroll down and tap either "Cellular" or "Mobile Data" (depending on your iPhone model and settings). 
  3. Select the SIM: In the Cellular or Mobile Data section, you'll see a list of your SIM cards (if you have more than one). Tap on the SIM you want to turn off. 
  4. Turn Off the Line: Locate the "Turn On This Line" switch and toggle it off. 
  5. Confirmation: You may be asked to confirm your action. Tap "Turn Off" to proceed. 



I have seen, on the internet, that this was a solution that worked for the same problem where an E-SIM was installed.

Good luck x


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 930 replies
  • May 11, 2025

Hi ​@Decembersangel72  it is certainly worth a try, but from what I have seen this sadly isn’t working. I have reported this so hopefully it will be resolved soon 🤞🏻