Skip to main content

not working

A
Community Member

My old number that I transferred from giffgaff to ID still doesn't work why and what should I do to make it work I received an SMS that everything is ready but unfortunately it doesn't work

    10 replies

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 4, 2025

    Hi there ​@Adam Kolecki 

     

    The port may not have fully completed then. But try restarting the phone.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    Active Contributor
    • olivia6965
    • Active Contributor
    • 8 replies
    • January 4, 2025

    I’m having the same problem, I have forced a restart and it’s still not working 

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 4, 2025

    ​@olivia6965 

     

    When did you PAC your number over to iD?

     

    Because note the transfer times

    Give us your PAC or STAC by Switching Date
    Monday before 5:30pm Tuesday
    Monday 5:30pm - Tuesday 5:30pm Wednesday
    Tuesday 5:30pm - Wednesday 5:30pm Thursday
    Wednesday 5:30pm - Thursday 5:30pm Friday
    Thursday 5:30pm - Friday 5:30pm Monday
    Friday 5:30pm - Monday 5:30pm Tuesday

    (copied from)

     

    And even on the day of the port transfer it can take up until 10pm on that day.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    Active Contributor
    • olivia6965
    • Active Contributor
    • 8 replies
    • January 4, 2025

    Many thanks, we got the PAC on Monday 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 4, 2025

    So you put the PAC in on Monday or you mean using the above times your switching day is Monday?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    Active Contributor
    • olivia6965
    • Active Contributor
    • 8 replies
    • January 4, 2025

    I put the PAC in on Monday and switch day was yesterday 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 5, 2025

    Okay, so if you still don’t have any service, restart the phone.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    Active Contributor
    • olivia6965
    • Active Contributor
    • 8 replies
    • January 5, 2025

    I tried that and removed the sim, it still won’t connect. No idea what to do

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S
    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • January 5, 2025

    So is the phone showing no service with emergency calls only?

    Or iD showing as your network but nothing, is in calls text and data are working?

     

    It’s not a Samsung phone by any chance is it?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • January 7, 2025

    Hi ​@olivia6965,

    Please get back to us with the information ​@Daz_S requested.

    Either a member from the Community or the Community Support Team will assist you further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement