My daughter had a new phone on ID for Christmas, we submitted the pac code for number transfer to be completed by the 27th. The old phone has gone off network now and the number unavailable but the new phone is still on the old number?
Solved
Number has not ported
Best answer by Tyler C
Hey there
This is because ports generally take longer over the holiday period. You can find this out here:
https://www.idmobile.co.uk/switch#switching-to-idmobile
Thanks,
Tyler
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