I transferred my number using a PAC code when I joined ID last month but now it's reverting to the new number I got from ID mobile.
Answer
Number issue
Best answer by MZone
Make sure your phone number is showing correctly in the settings.
For others who may be experiencing similar issues, we would recommend taking the following steps.
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
I’ve got same problem on iPhone. Do you have any suggestions for that? Thanks.
+22What phone are you using?
I’m having same issue. Trying to speak to someone seems impossible. Can’t find a number to call, just chat bot.
+22Make sure your phone number is showing correctly in the settings.
For others who may be experiencing similar issues, we would recommend taking the following steps.
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Make sure your phone number is showing correctly in the settings.
For others who may be experiencing similar issues, we would recommend taking the following steps.
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
I’ve got same problem on iPhone. Do you have any suggestions for that? Thanks.
+22Make sure your phone number is showing correctly in the settings.
For others who may be experiencing similar issues, we would recommend taking the following steps.
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
I’ve got same problem on iPhone. Do you have any suggestions for that? Thanks.
Make sure your phone number is showing correctly in the settings.
For others who may be experiencing similar issues, we would recommend taking the following steps.
1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.
2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.
Alternatively, you can turn Chat Features/RCS off and test SMS after this.
Sadly this hasn’t worked, It just keeps verifying the wrong number.
I can’t get it to work it just keeps verifing the wrong number, I was reading another thread where the solution was a new blank SIM. Do I need a new SIM?
+26
I can’t get it to work it just keeps verifing the wrong number, I was reading another thread where the solution was a new blank SIM. Do I need a new SIM?
It’s worth trying a replacement SIM,
This community article should help.
+24Hey there
Have you both tried resetting network settings, after trying the above advice from both
Thanks,
Tyler
Hey there
Have you both tried resetting network settings, after trying the above advice from both
Thanks,
Tyler
Yes, thank you. After following advice from
+25Hi
Glad to hear the advise from our community members could get you back on track.
Thanks for the help here
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
