If your old service provider’s SIM card is still working, your switch might’ve gone wrong, @JThomas61. 

My suggestion would be to contact customer care, using the online iD Live Chat service - the advisers work until 8pm on weekdays, and the iD chatbot works 24/7. 

Hi @JThomas61,

Welcome to the Community!

Most ports complete by 10pm on the port date.

However it sounds like there may be a delay or processing issue.

Did you manage to contact the Live Chat Team  for an update?

If you still need help please get back to us here and we can PM you.

Kash

@andewhite and @Kash 

Thank you both for your responses - all sorted and going well. Think I was just a little impatient to get on the network!!

Hi @JThomas61,

Glad to hear that this is resolved.

If you require further assistance, please let us know.

Kash