Myself and my husband joined ID on the 18th Nov
our transfer was booked on 21st Nov my husbands transfer is okay and he has no issues, however
I can make calls but I cannot receive any calls only from people on ID or on the THREE (3) network, which so far is just my husband because he switched to ID.
I cannot receive texts when I send a text it shows up as the temporary transfer number. I cannot get my OTP for online banking I am loosing a lot of work / business due to the inconvenience and only being compensated for daily line rental which is hardly anything and struggling to make ends meet and live now as this is coming up to a month.
I have been in touch restless and exhaustively to ID live chat, the vulnerable service as i have issues with my health and the complaints team and nothing up to n ow is resolved.
I do not want to loose my original number which I have had for over 25yrs ID keep referring me back to my previous provider o2 to get missing files however they say the port out was successful on and complete from their end and I have now been disconnected they have told me on several occasions ID must do an exception form which ID do not understand this terminology and do not know what to do….I have been to my local Currys who have escalated the matter and they do not get an answer back.
I looked into doing a double port but I cannot because I am only half ported can anyone help me out their I am at my wits end with this problem with ID I am even registered and paying for for a phone under the wrong number.
I have been into the three (3) shop and they cannot help me either. does anyone other than waiting for the technical team to sort this issue out have any ideas of how I can get this issues resolved?