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number porting

  • 7 August 2024
  • 3 replies
  • 27 views

Afternoon. I have ported my number across from Sky but my contact number in my phone (iPhone 12) is still showing as the ID number I was given when I joined. How do I change this to the correct number?

Many thanks

Hi @Natsp 

 

I’d recommend the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset rDevice] > Reset > Reset Network Settings.
 

 

Tom

Morning Tom, thank you for the reply. I managed to get this sorted 

Many thanks

Hi @Natsp,

Glad to hear that the issue is resolved.

If you require further assistance, please get back in touch.

 

Kash

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