Hi there ​@Neil Clark 

If today is your go live day it can take up until 10pm tonight before the port completes.

You should have noticed the O2 service ending by seeing no service on your old SIM.

Sometimes switching the phone off and on (with the iD SIM in) can kick start the iD service.

Alas ​@Neil Clark, nobody if it’s after 8pm on weekdays (6pm at weekends). 

This community article explains how to get in-touch. 

If you choose the online iD Mobile Live Chat customer support option, just tell the 24/7 chatbot you’d like to “talk to a person”.

My transfer date was 27,11,24 and before that it was 12,11,24. But still waiting...

The only obvious thing to suggest at this point to is restart your phone with the iD SIM in ​@Neil Clark 

Then maybe hourly during your waking hours. Restarting can sometimes help ‘flick the switch’.

Hey there ​@Neil Clark, have you been in contact with our live-chat, and if so, what’s been said and is your port still pending?

Thank you,

Tyler

It was very helpful,  should change today if not tomorrow.  So I presume it's still pending.  

​Hi ​@Neil Clark 

​

Please let us know how you get on and if you need any further support.​

​

Tom​