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Number transfer

D
Active Contributor

My partner took out a contract and devise with ID mobile, she used the PAC code to transfer her old number over to her new sim. She has been having issues ever since, when she makes calls or sends sms some times the number provided by ID mobile shows up instead of her original number and when people try to call or txt back the line is dead? Can she have a new sim card replacement please? 

 

Regards,

Darrell.

Best answer by WelshPaul

Follow the instructions in the FAQ below:

 

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    4 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • April 21, 2025

    Hi ​@Darrellsedgwick89 

     

    Thanks for getting in touch with us here on the community. 

    We are very sorry to hear your partner is experiencing this issue. 

    Can you please confirm the make and model of the handset they are using?

     

    Thanks, 

     

    Natalie 

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2811 replies
    • Answer
    • April 21, 2025

    Follow the instructions in the FAQ below:

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    Active Contributor

    ​@Natalie W 

     

    Hi 

    She purchased the Samsung Galaxy S24.

     

    Regards,

    Darrell.

    N
    iD Mobile Employee
    Forum|alt.badge.img+21
    • Natalie W
    • iD Mobile Employee
    • 2101 replies
    • April 21, 2025

    Thanks ​@Darrellsedgwick89 

    Can you please take a look at the link provided by ​@WelshPaul as this should resolve the issue. 

    Please do let us know how you get on and if you require further assistance. 

     

    Thanks, 

     

    Natalie 

    Reply.


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