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number transfer

  • May 27, 2025
  • 7 replies
  • 135 views

How do I transfer my old phone number to the new SIM? I've got the PAC code.

7 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 27, 2025

Hi ​@tonymarechal  just to check, are you moving from another network into iD? If so, you can do this here - Switch | iD Mobile Network


Rob Nicol
New Contributor
  • New Contributor
  • May 27, 2025

Doesn't work for me


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • May 28, 2025

Hi ​@Rob Nicol  what isn’t working please?


Rob Nicol
New Contributor
  • New Contributor
  • May 28, 2025

It says there is an issue with the info supplied, I've triple checked it and it's correct


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • May 29, 2025

Hi ​@Rob Nicol 

 

Okay, does the transaction number used begin with a 4?

 

Tom


Rob Nicol
New Contributor
  • New Contributor
  • May 29, 2025

Yes it does


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • May 30, 2025

Hi ​@Rob Nicol 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom