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old number not ported over

  • February 21, 2024
  • 3 replies
  • 63 views

Had text saying number ported over but not the case, phone has new number, have tried removing SIM and restarting etc with no effect ?

Best answer by andewhite

Does your old service provider’s SIM still work, @Robert Foggett?

If you’re quick, you might manage to catch customer service today.

Speak to an adviser at https://idmobile.co.uk/live-chat, and type “talk to a person” after connecting (to avoid the 24/7 chat-bot).

Advisers work until 8pm on weekdays.

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3 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • February 21, 2024

Does your old service provider’s SIM still work, @Robert Foggett?

If you’re quick, you might manage to catch customer service today.

Speak to an adviser at https://idmobile.co.uk/live-chat, and type “talk to a person” after connecting (to avoid the 24/7 chat-bot).

Advisers work until 8pm on weekdays.


  • Author
  • New Contributor
  • February 21, 2024

I think I have managed to solve it after reading some previous posts about similar questions, and asking another iphone15 user ! Cheers


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • February 22, 2024

Hi @Robert Foggett 

 

Glad to hear you’ve got that sorted, welcome to iD Mobile, please let us know if you have any other questions.

 

Tom