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old phone new esim not activating

  • March 31, 2025
  • 1 reply
  • 63 views
P
Community Member
  • PNR
  • Community Member

My new phone was stolen today. I’m trying to get my eSIM to activate on my old phone, which had an old eSIM for this account before I got my new phone, but something isn’t working. Help

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 31, 2025

    Hey there ​@PNR, sorry to hear that.

     

    What happens when you try activating it please?

     

    Thanks,

    Tyler

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