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Old phone number did not transfer to new sim properly, I have two phone numbers at once - Iphone.

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I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number. 

Best answer by andewhite

These community articles might help, ​@Finlay24.  

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    andewhite
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    • andewhite
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    • May 2, 2025

    These community articles might help, ​@Finlay24.  

    Forum member (non-iD).
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    • Finlay24
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    • May 2, 2025

    Hi andewhite, thank you will have a look. 

    andewhite
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    • andewhite
      andewhite
    Siân W
    iD Mobile Employee
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    • Siân W
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    • 1376 replies
    • May 2, 2025

    Hi ​@Finlay24  I hope the links ​@andewhite  kindly shared have helped. 

    If you still need assistance, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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