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One time passcode

N
New
 Contributor

OTP 

not receiving any one time passcodes , tried all the help on the community. 

messaged the live chat yesterday and nothing still hasn’t been done about it

could i get some help please ?

Best answer by Tyler

Hey there ​@ngarratt786, it should be resolved now :)

 

Thanks,

Tyler

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    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4297 replies
    • May 13, 2025

    Hey there ​@ngarratt786, we sincerely apologise for this. Three UK are aware of a network issue currently, affecting some customers from receiving OTP’s.

     

    Three UK are working to resolve this issue ASAP for all customers affected. Our apologies for this and we hope this is back working shortly.

     

    Thank you for your patience.

     

    Kind regards,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New
 Contributor
    • ngarratt786
    • Author
    • New
 Contributor
    • 2 replies
    • May 14, 2025

    appreciate the help, do we know when it would be sorted? 

     

    cheers 

    nathan 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4297 replies
    • Answer
    • May 14, 2025

    Hey there ​@ngarratt786, it should be resolved now :)

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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