Hi @Matthew Andrew 

Sorry to see this, are you still having this issue?

Have you tried clearing the cache and storage of the app?

Have you tried reinstalling?

At what stage does this happen?

Tom

Yes tried clearing the cache and storage of the app and uninstall and reinstalling the app

Still getting Oops… Something went Wrong…

Using Xiaomi Mi 10T Lite 

MIUI Global 14.0.1

Android Version 12

Please note it work 100% okay until you update to 6.0.3.

At what stage does this happen?

When I click on Enable notifications I get Oops...

Hi @Matthew Andrew,

Welcome to the Community!

Could you please try turning Wi-Fi or mobile data off and vice versa?

Do you have another handset that you can try login on and try on there?

Kash

Tried  turning Wi-Fi or mobile data off and vice versa 

Still not working

Hey there @Matthew Andrew, sorry about that. The app and website are both still intermittent at the moment, and we’re still working to improve on these issues as soon as possible. If you're unable to login to the app, please try the website, and vice-versa, and if you still can't get on, we'd recommend to keep trying or retry later.

Please also ensure that you’ve tried logging in directly on this link:

https://my.idmobile.co.uk/login

Please can you confirm if you’re still having the same issues today?

Thank you,

Tyler

I can login to https://my.idmobile.co.uk/login via desktop PC, But I can no longer use the app at Version 6.0.4

But can use the link using creating a link via chrome on my smartphone.

conclusion the Id Mobile version 6.0.4 onwards does not Work on Xiaomi Mi 10T Lite.

Hi @Matthew Andrew 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Afternoon @Matthew Andrew,

I’ve heard back from the App team, and believe there is a potential bug with Notifications and Xiaomi devices. If you tap ‘Maybe Later’ on the Notification screen, do you proceed to the next step?

Thanks.

I don’t understand it was working perfectly before version 6 update… I don't think it's anything Xiaomi devices… it’s something to do with your latest update.

Is there any way I could downgrade back to Version 5??

Thanks

Matt

Hi @Matthew Andrew. Have you tried tapping ‘Maybe Later’, did it take you to the next screen? Unfortunately it is not possible to downgrade to the old iD Mobile app as it has been shut down. Thanks.