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Andrew Watson
Community Member

Hi

I transfered over from EE 6 days ago, I was told my transfer of number would be completed by 10pm on 3/1/2025, this still hadn't been completed and I desperately need it doing for work otherwise nobody will be able to contact me. Does anybody know how to get this resolved??

    Decembersangel72
    Silver Contributor

    Hi ​@Andrew Watson 

    You can speak to an adviser on Live chat (Type ‘talk to a person’ in the dialogue box to bypass the questions)…….
    https://www.idmobile.co.uk/live-chat

    Please be aware that the connection to an adviser (and any replies) may take some time as they are handling other customer queries at the same time. They will only start a chat with you when they are free to do so and this can take >30 mins so you need to be patient. 


    Hope this helps x x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Daz_S
    Gold Contributor
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    • Daz_S
    • Gold Contributor
    • January 5, 2025

    Just to add

     

    Have you had the you’re all good to go text yet from iD?

     

    If not, try restarting the phone. If it still isn’t showing iD as your network or shows no service then as above.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • January 6, 2025

    Hello ​@Andrew Watson 

     

    Thanks for getting in touch with us here on the community. 

     

    We are very sorry for the delays with getting the number ported over.

    Can you please confirm if this has now been processed for you? 

    If not, please do let us know and we will be happy to assist further. 

     

    Thanks, 

     

    Nat 

    Daz_S
    1 person likes this
    • Daz_S
      Daz_S

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