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pac code error

M
Community Member

Hi I am not able to progress on the pac code page,  it says something went wrong please help thanks 

    3 replies

    H
    New
 Contributor
    • Heds333
    • New
 Contributor
    • 1 reply
    • January 9, 2025

    in the same boat is there anyone who can sort this out ????

    Simoak
    Helpful
 Contributor
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    • Simoak
    • Helpful
 Contributor
    • 34 replies
    • January 9, 2025

    ​@M_Qasim ​@Heds333  Hi guys is it because you haven't got the transaction  code to continue ? Or is it just the pac code page itself? 

    In either case what I suggest you do is go to live chat & let them help resolve this for you !

    I had the same problem myself on Monday morning & i spoke to the live chat team member who took my details & said I would receive a text by 6pm on Tuesday to say my number had been transferred to my delight my old number was transferred over Tuesday morning .🙂

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1922 replies
    • January 10, 2025

    Hello ​@M_Qasim and ​@Heds333 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are having issues when submitting your PAC. 

     

    To ensure this works correctly you will need to ensure the following is correct;

     

    • Your are completing the request here
    • Your last name matches the account
    • Your transaction number is correct and begins with the number 4 

    If you are unsure of any of the details, please reach out to our Live chat team here. 

     

    Thanks, 

     

    Nat 

    Reply.


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