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I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. I have also not selected a date. I have used the number starting with 4 also. Haven’t received a message to tell me switch is on the way.

Hi @Mmurray888 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Hi

I have moved to a new network 

Please can you send me a pack number

Unfortunately I do not have the old sim so unable to request by text

Thanks

 

Hi @Marlon 

 

Do you still require assistance with this?

 

Please let us know if so so we can get in touch and take a look.

 

Tom

My PAC code isn’t working. I have entered correctly and it’s in date 

Hi @Karen Hamilton,

Welcome to the Community!

Please contact our Live Chat Team and they can process the port for you manually.

 

Kash

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