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PAC CODE isnt working

D
Community Member

I tried to change my number to my old number.I went to curry’s for my brand new phone and they said it will be done in 3 days.Its been 3 months now and when I tried to use a new pack code it says I should wait longer.I don’t know why its doing this.If anyone can help that’s good.Thank you for reading

Best answer by andewhite

Probably best to resolve this PAC issue by using the iD online Live Chat service, to speak to a customer adviser, ​@Dashen. 

The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12044 replies
    • Answer
    • January 29, 2025

    Probably best to resolve this PAC issue by using the iD online Live Chat service, to speak to a customer adviser, ​@Dashen. 

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Forum member (non-iD)
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1871 replies
    • January 29, 2025

    Hello ​@Dashen 

     

    Thank you for getting in touch.

     

    We are very sorry to hear you are experiencing issues with your PAC. 

    Have you been able to speak to the team on Live Chat? If not please do let us know and we will be happy to assist further from here. 

     

    Thanks, 

     

    Nat

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