Hello,
I'd like to purchase a phone contract with ID mobile however my PAC code is not working at the checkout. I don't want to proceed with the purchase if my number isn't set up. My previous provider gave the 9-digit PAC today so it's not expired. I've noticed this is a common issue across the ID mobile community. Can anybody explain why please? How can I fix it?
Best answer by andewhite
Okay
Get your new handset + iD SIM and test this in the places you want to use your phone - make sure everything works as you’d expect.
If it does, use your PAC - if it does not, return your purchase within the cooling off period.
🤞🍀
+26Okay
Get your new handset + iD SIM and test this in the places you want to use your phone - make sure everything works as you’d expect.
If it does, use your PAC - if it does not, return your purchase within the cooling off period.
🤞🍀
+24Hi
Welcome to the Community!
If you require any assistance with porting the number or anything else, please let us know.
Kash
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.
