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PAC code not working


delphinekirsten
Community Member

Hi, Ive tried 3 times now to transfer my old mobile number using my PAC code however every time it sends me the text saying it will switch by a certain date but it still hasn’t switched.

This is the message I get when I put in my details again just now. 

‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.’

Best answer by MZone

Best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@delphinekirsten  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

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2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 970 replies
  • Answer
  • April 2, 2025

Best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@delphinekirsten  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 3, 2025

Hi ​@delphinekirsten 

 

I’m sorry to hear this, do you still require assistance with this?

 

If you do, please let us know so we can get in touch via Community PMs.

 

Tom